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SPA Portal English > Corporate Info > Profile > Charter

CLIENT'S CHARTER
We are responsible for providing quality service to the satisfaction of clients and being fair and just.

Towards that end, we pledge :

  • To offer to Ministries/Departments for appointment to fill vacancies within 8 weeks from the date of receipt of requests for posts which do not require screening and 12 weeks for post which involve screening.

  • To deliver decisions on service exercises such as confirmation in services and pensionable status, transfer of service within 4 weeks after receipt of complete certification.

  • Disciplinary actions, promotion, promotion/disciplinary appeals to be completed 16 weeks, 12 weeks and 8 weeks after receipt of complete certification.

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Suruhanjaya Perkhidmatan Awam
Public Services Commission of Malaysia, Level 6 -10 , Blok C7, Complex C, Federal Government Administration Centre, 62520 Putrajaya.
Telephone : 603 8885 6000 | Faxs : 603 8888 5036

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